For aesthetic & cosmetic clinics
Never let a booking slip through your DMs.
NellaDesk replies to every Instagram, Facebook and WhatsApp enquiry within seconds, using only what you've approved, and books it straight into your calendar, no new system to learn.
Currently onboarding clinics across the United Kingdom and Australia
How it works
From first message to booked appointment, automatically.
A patient messages you
On Instagram, Facebook, or WhatsApp, wherever they already are.
Nella replies instantly
Using only the treatments, prices and policies you've approved. Nothing improvised.
It qualifies and books
Straight into your calendar, set up for you if you don't already have one. No double-entry.
It knows when to step back
Anything medical, urgent, or outside what you've approved goes straight to your team.
Built around how clinics actually run
Every safeguard a clinic would ask for, before you ask for it.
Test everything first
Try it yourself before a single patient does. Test Mode lets you send it real questions and see exactly how it replies. Nothing reaches your patients until you click Go Live.
Your booking system, respected
Already use a calendar? It syncs two-way, no double-entry. Don't have one yet? We set one up for you as part of onboarding.
Safety is not optional
Anything medical, urgent, or outside what you've approved is handed straight to your team. It knows exactly when to step back.
Book with the right practitioner
Patients can ask for a specific doctor or technician by name, and NellaDesk routes the booking to their calendar.
Pricing
Simple plans, priced for medical aesthetics.
Not a generic chatbot subscription. A receptionist trained on your clinic.
- Instagram, Facebook & WhatsApp (text)
- Full booking into your existing calendar
- Knowledge base of your treatments & pricing
- Book with a specific doctor or practitioner by name
- Everything in Standard
- TikTok messaging
- Comment-to-DM automation
- Phone calls, answered by Voice AI
14 days free. No card required. Cancel anytime.
Questions clinics ask
Straight answers, before you sign up.
Will it ever give medical advice?
No. Nella only uses the treatments, prices and policies you've approved. Anything clinical, urgent or outside that scope is handed straight to your team.
Does this replace my front desk?
No. It handles the messages that usually get answered late at night or lost in a busy inbox, so your team can focus on the patients in front of them.
What if a patient asks something it doesn't know?
It says so, honestly, and hands the conversation to your team instead of guessing.
Can I cancel anytime?
Yes. There's no contract. Cancel anytime from your dashboard. No calls, no forms.
Ready to see it with your own clinic's information?
Send us your treatments and prices, and we'll show you exactly how Nella would answer your patients.
Start your 14-day trialGet started
Let's get your clinic talking to patients.
Tell us a little about your clinic and pick your plan. You'll get instant access to your step-by-step setup guide, so you can build it yourself, at your own pace, and test it before anyone else sees it.
You're in.
We'll be in touch shortly to get your AI receptionist set up.